Refund and Returns Policy for EasyRapic

Effective Date: January 2, 2025

At EasyRapic, we strive to provide our customers with high-quality products and services. If you are not fully satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy for more details on how we handle refunds and returns.

Eligibility for Returns:

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging, including any accessories or parts that were included.
  • The return must be requested within 30 days of receiving the product.

If your item meets the criteria above, you may be eligible for a refund or exchange. Please note that certain items such as custom or personalized products may not be eligible for returns unless defective.

How to Return an Item:

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@easyrapic.com or call us at (860) 426-1971 to request a return authorization.
  2. Provide Proof of Purchase: When contacting us, please provide your order number, receipt, or proof of purchase.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the product is defective or damaged upon arrival.
  4. Processing the Return: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund or exchange.

Refunds:

If your return is approved, a refund will be issued to the original payment method used during the purchase. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges:

If you would like to exchange an item, please contact us as soon as possible to ensure that we have the desired product in stock. If an exchange is requested for an item of greater value, you will be responsible for paying the difference.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at info@easyrapic.com or (860) 426-1971. We will guide you through the process of returning the damaged item and provide a full refund or replacement at no additional cost.

Non-Returnable Items:

The following items are non-returnable:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as “final sale” or “non-returnable” at the time of purchase

Contact Us:

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have. Thank you for shopping with EasyRapic.